Wendy The Brand.
Terms & Conditions.

mua

Hair / Makeup / Event booking

Terms & conditions

Thank you for choosing Wendy the Brand for your hair and/or makeup service needs. To ensure we provide you with the best possible service and experience, please take a moment to read through our Terms and Conditions. These guidelines are in place to protect both you as the client and us as the service provider. By proceeding with a booking, you are confirming that you understand and agree to the terms outlined below.

Booking process

All enquiries receive a detailed quote.
A booking link will be sent to confirm your service and pay a deposit.
A non-refundable deposit is required to secure your appointment.
Your booking is not confirmed until the deposit is received.
Final payment is due prior to your event/service date.

Payments

All pricing is quoted in AUD.
Payments can be made via credit card, etc.
Final payment must be received 7 days prior to your booking.
Failure to pay on time may result in cancellation of your booking.

Service details

Trials are offered separately and are not included in event bookings unless stated.
Please arrive with clean, dry hair and a clean face unless otherwise advised.
Additional services or touch-ups are available upon request and may incur an additional fee.

Travel and location requirements

Travel is charged accordingly.
Any applicable parking fees or accommodation costs are the responsibility of the client.
A suitable workspace with good lighting and access to power is required for all on-location services.

Cancellations and changes

Deposits are non-refundable under all circumstances.
Cancellations:
- More than 2 weeks prior: only the deposit is retained.
- Within 2 days prior: 100% of the full fee is payable.
Changes to booking (start time, number of people) must be made 7 days prior and are subject to availability.

Client responsibilities

Clients must disclose any allergies, sensitivities, or medical conditions that may affect the service.
Wendy the Brand is not liable for reactions that occur if this information is not disclosed.
Any damage to equipment or delays caused by the client may incur additional fees.
Please ensure all members are present and ready to go on time. Delays may result in reduced service time or additional charges.
Please arrive with a clean face (no products) and hair freshly washed the night before.
If it's just a blow wave, please have hair wet.

Photography and social media

Wendy the Brand may take photos/videos for promotional or social media purposes.
If you do not wish to be featured, please notify us in writing prior to your booking.

Liability

All hygiene standards and safety protocols are strictly followed.
We are not liable for late arrivals, personal delays, illness, or other external factors affecting your service time.
No refunds will be issued due to dissatisfaction if all agreed services were delivered.

Satisfaction guarantee

We aim to ensure every client feels beautiful and confident.
In return, we expect respect and kindness toward our staff.

Contact

Wendy the Brand
ACN: 675573323
Email: wendy@wnhairstudio.com.au
Phone: 0403 386 110
Website: www.wendythebrand.com.au

Cancellation policy

Cancellations must be made in writing.
Deposits are non-refundable under all circumstances.
Cancellations with less than 7 days’ notice will incur a fee of 50% of the total quoted amount.
Changes to the number of people or services must be made at least 7 days prior to the event.

Responsibilities and liability

The client agrees to ensure all parties are punctual and ready at the agreed start time.
Any allergies, sensitivities, or medical conditions must be disclosed prior to the service.
The artist(s) is not liable for any skin or hair reactions if conditions were undisclosed.
The artist(s) is not responsible for delays caused by late arrivals, weather, illness, or other external circumstances.

Travel and parking

Travel fees will depend on distance to and from your location.
Client is responsible for any parking fees or accommodation if required due to early start or distance.

Wedding trial

A wedding trial is an essential part of your bridal journey, allowing us to explore your ideal look ahead of your big day.

The trial price includes either hair or makeup.

Prior to starting the trial, we will have a dedicated pre-wedding consultation to discuss your vision, preferences, dress style, and tips to help you look and feel amazing.

Trials are held in the salon and are highly recommended to ensure a smooth and stress-free experience on your wedding day.
Please bring any essentials you'd like included in your hair to your trial.

Event bookings and travel

If you have a special event and would like us to travel to your location, we are available for on-location bookings for two or more people. This allows us to give each client the time and attention they deserve while making the most of travel arrangements.

Please note that travel fees will apply and will be calculated based on location and any parking requirements.
To secure your booking, a contract must be completed and a non-refundable deposit paid. Your booking will not be confirmed until both the contract and deposit have been received. Final payment is due prior to the event date.

Salon booking

Terms & conditions

Where are you located?

We are an appointment-only salon. We do not take walk-in clients, which allows us to minimise disturbances and provide uninterrupted service to our guests.

How do I book?

Bookings can be made via our online booking system. If you’re not exactly sure what service you require (particularly for colour), please book the closest option.
Service prices are to be used as a guide, and Wendy Naumovski Hair Studio reserves the right to update any prices as we see fit.

Can I cancel or change my appointment?

Any changes or cancellations must be communicated at least 48 hours before your scheduled time by phone at 0403 386 110 or email wendy@wnhairstudio.com.au.

We often do not answer the phone while servicing clients, so please leave a message.

A $50 booking deposit is taken on all bookings.
If you give more than 48 hours’ notice, your booking fee can be transferred to your next appointment (you must rebook to retain the deposit).
If you change, reschedule, or cancel with less than 48 hours’ notice, you will lose your deposit.
Same-day cancellations will be charged 50% of the appointment total, unless we are able to fill your spot.
We have a strict no-show policy — if you do not attend your appointment, you will be invoiced 100% of the service fee.

Please be considerate of Wendy The Salon and other clients when booking your appointment.

When should I arrive?

To maximise your experience at Wendy Naumovski Hair Studio, please arrive 5 minutes prior to your scheduled appointment.
If you’re lost or running late, please call us on 0403 386 110.

Late arrivals may result in reduced service time or, in some cases, loss of your appointment.
Appointments must end on time to respect the following client, and full fees apply to shortened services.

What’s your customer service policy?

We always strive to accommodate and care for every client. However, if we feel uncomfortable in any way — or if a guest (new or existing) is rude or disrespectful to our team or other guests — we may refuse service or ask you to leave.

We will not tolerate any disrespectful behaviour, and we reserve the right to refuse business on this basis.

Do you have any special considerations?

If you have any allergies, medical conditions, or disabilities that were not advised at the time of your booking, please contact us prior to your appointment so we can accommodate your needs.

While all care is taken, Wendy The Salon cannot guarantee that treatments are free from traces of allergens, or that they are appropriate for specific medical conditions. Please consult your healthcare provider before your service if needed.

What if I need to cancel my appointment?

If you cancel within 48 hours of your appointment, a $50 cancellation fee will apply.

Do I need to pay a deposit?

Yes. New clients are required to pay a $50 deposit fee to confirm their booking.

Where can I park?

Parking is available around the cul-de-sac outside the salon.
Please be respectful of neighbours’ gardens.
You may park anywhere on the street — it is council property, not the property of nearby businesses.
Any signage claiming to restrict parking is not enforceable.

Do you sell gift vouchers?

Yes. Gift vouchers from Wendy Naumovski Hair Studio can be purchased and are valid for 12 months.
They are redeemable for services or retail products, unless otherwise stated on the voucher.

Can I give you feedback after my service?

Absolutely — we love feedback.
We are passionate about delivering the kind of service we would want to receive ourselves.

If you’ve had a great experience, please let us know so we can share it with the team.
If your experience was not as expected, we genuinely want to hear from you so we can make it right and improve.

Your feedback will be reviewed directly by Wendy and used for training and improvement.

However, rude or disrespectful emails or calls will not be acknowledged, and you may not receive a response.

You can share your feedback via:

Phone: 0403 386 110
Email: wendy@wnhairstudio.com.au

Do you offer refunds?

Due to hygiene regulations, we do not accept returns of opened or used products.

However, we are happy to offer a store credit for products returned in original and unopened condition.
Requests for exchange must be sent to wendy@wnhairstudio.com.au within 7 days of purchase.

We do not offer refunds on hair services, but if something is not quite right, we’re always happy to fix it for you free of charge.
There’s no awkwardness — we want you to love your hair.
To qualify for a redo, please contact us within 7 days of your appointment. Redos outside this timeframe may incur a service charge.

What if a product I want isn’t in stock?

We always do our best to fulfil product orders immediately.
If something is out of stock, you’ll be notified via email with an estimated arrival date.

Backordered products usually ship within 7 days.
Shipping within Perth costs $8 via Fastway Couriers (3–5 business days).
Shipping elsewhere in Australia is $10 and also takes 3–5 business days.

salon t&cs

Wendy The Brand. Terms & Conditions.