TERMS & CONDITIONS
WHERE ARE YOU LOCATED?
We are an appointment only salon we do not take walk in clients, this causes less disturbances when servicing our clients.
HOW DO I BOOK?
Bookings can be made via our online booking system. If you’re not exactly sure what you will be having done in terms of colour please book the closest service. Service prices are to be used as a guide and Wendy Naumovski Hair Studio reserves the right to update any prices as we see fit.
CAN I CANCEL OR CHANGE MY APPOINTMENT?
Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation on 0403 386 110 or email wendy@wnhairstudio.com.au If there is a question you would like to ask please call us on 0403 386 110.
We often do not answer the phone as we're with guests so please leave us a message.
A $50 booking deposit is taken on all bookings. Your Booking Fee can be held for your next booking when giving over 48 hours notice, you must rebook your next appointment if you’d like to keep your deposit.
You will loose your Booking Fee if you change, reschedule or cancel your booking with less than 48 hours notice.
Cancellations On the day of your appointment will be charged 50% unless we are able to fill your appointment. Please be considerate of our stylists and other clients wanting an appointment when booking your appointment.
We have a strict No Show Policy and you will be invoiced 100% of your bill if you do not turn up to your appointment.
WHEN SHOULD I ARRIVE?
To maximize Wendy Naumovski Hair Studio, please arrive 5 minutes prior to your scheduled appointment. If you are lost, or running late, please phone us on 0403 386 110. Arriving late might mean your service is reduced, or that we cannot honour your appointment in the time left. Please note that appointments must finish on time so as not to inconvenience our next clients, and full fees apply to shortened services.
WHATS YOUR CUSTOMER SERVICE POLICY?
We will always try our best to accommodate all of our guests in any way we can. However if we feel uncomfortable in any way, or a new or existing guest is rude to any of the team or other guest you may be refused service or asked to leave. We will absolutely not tolerate any disrespectful behavior and have no problem refusing your business.
DO YOU HAVE ANY SPECIAL CONSIDERATIONS?
For any additional allergies, conditions or disabilities not advised at the time of making the reservation, please contact us so we can best accommodate your needs and in assist in the appropriate service. Whilst all care is taken Wendy Naumovski Hair Studio cannot guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
If you need to cancel your appointment within 48 hours, a $50 cancellation fee will be charged.
DO I NEED TO PAY A DEPOSIT?
New clients are charged a $50 deposit fee.
WHERE CAN I PARK?
The is parking available outside the salon. You can park where you like as it is council property not the other businesses property. Signs claiming to have their own parking are not actually allowed.
DO YOU SELL GIFT VOUCHERS?
Gift vouchers from Wendy Naumovski Hair Studio may can be purchased and valid for 12 months, redeemable for and services or retail unless otherwise noted on the voucher.
CAN I GIVE YOU FEEDBACK AFTER MY SERVICE?
We are passionate about achieving the kind of service we like to receive ourselves as customers – that’s why we value your input and feel extremely grateful when you’ve taken the time to share your views. If you have had a great experience let us know and we will pass this onto our staff. If you haven’t had a great experience please let us know too so that we can take steps to resolve things to your satisfaction, and ensure we are improving and continuing to do things better. Your comments on Wendy Naumovski Hair Studio experience will be discussed with our management team and used for training and process improvement. Please also be aware that if your email or phone call is disrespectful to any team members or rude we will disregard your email/call and you will most likely not get what you were after. There are several ways in which you can give us your feedback: By phone: 0403 386 110 or email: wendy@wnhairstudio.com.au
DO YOU OFFER REFUNDS?
Wendy Naumovski Hair Studio will not accept and products that are no longer in their original condition due to hygiene purposes. We are happy to provide a store credit should you wish to return your products as long as they are in original and unopened condition.
Requests for exchange must be sent to wendy@wnhairstudio.com.au within 7 days of purchase.
We do not offer refunds on hair services but we are happy to fix any mistakes or have you come back in free of charge if there is something not quite to your liking regarding your hair. This is never an uncomfortable experience and we are more then happy to make sure you you are in love with your new doo. Our policy for any redo is that you must be able to come back in within 7 days of your appointment or there may be a service charge. Please let us know via email or call immediately if there are any concerns.
WHAT IF A PRODUCT I WANT ISN’T IN STOCK?
Wendy Naumovski Hair Studio will always try to fulfil customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually back ordered products ship within 7 days.
Items shipped within Perth cost $8 are shipped through Fastway courriers and usually take 3-5 business days. Items shipped anywhere else in Australia are estimated again at 3-5 business days and cost $10.